SHIPPING & RETURNS
All of orders are posted via a tracked or signed for service.
COVID-19 DELIVERY UPDATE
We are working very hard to deliver your items via Royal Mail as quickly as possible but due to an increase in demand, we are experiencing delays to our usual service (3-5 working days). We will also be putting a hold on next day deliveries in order to take pressure off of the Royal Mail, please keep this in mind when placing orders.
Please be patient as we work through all your orders as quickly as possible. We appreciate your cooperation as we navigate through these times. Thank you and remember to stay home and stay safe!
UK Mainland Delivery Rates
Orders under £50 standard UK delivery - £4.80 (3-5 working days)
Orders over £50 are FREE standard UK delivery (3-5 working days)
Next day delivery - £8 orders must be placed before 1pm the day before (1 working day).
Worldwide Delivery Rates
From £18 - rates are automatically calculated at checkout, dependent on your country.
For larger or heavier items, shipping costs will not automatically be calculated and will not automatically checkout to certain countries - please contact us at firstname.lastname@example.org for help and a shipping quote.
For any countries that are not covered in our current shipping rates, please contact us at email@example.com for a quote.
RETURN & EXCHANGE POLICY
We are happy to process a refund within 14 days of receipt, providing we receive the returned good(s) in an unused condition and in its undamaged original packaging.
Customers are responsible for all return shipping costs, refunds will be processed within 14 days of receipt of returned goods and credited using your original form of payment. Pippy & Co. is not responsible for any lost products returned by the customer, should a returned item be lost in the post unfortunately we will not be able to issue a refund.
We do not offer refunds on items purchased during sale periods unless there is a manufacturing fault, this does not affect your consumer rights.
We know that our customers sometimes like to exchange for other product(s), this is why we offer a FREE exchange service. We are happy to process an exchange within 14 days of receipt
If you would like us to exchange your unused goods for another product(s) OR receive store credit (to be used within 18 months) please contact us via our contact form and we will organise for a free shipping label to be emailed across to you for you to drop off at your nearest depot.