Welcome to Pippy & Co. When you purchase products from our online store, you are agreeing to accept the following terms and conditions (“T's & C's”) and any other terms we may supply, including but not limited to our Terms of Service and our Privacy Policy. 

Our online store and the products sold on our online store are for retail sales to private consumers only and are not for resale.


This website is operated by Pippy & Co. Throughout the site, we use the terms “we”, “us” and “our” all of which refer to Pippy & Co. We offer this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions and policies stated on this page.


By visiting our site and/or purchasing goods from us, you  agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions or policies referenced throughout this page or available by hyperlink. These Terms apply to all users and visitors of this site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.


Please read our Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. Please note that if you do not agree to all the terms and conditions in this agreement, then you may not access the website or use any services. 


Any new features that are added to our store will also be subjected to these Terms and Conditions. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by updating and making changes to our website. It is the responsibility of the buyer to check this page for changes. Your continued use and access to the Pippy & Co. website following any changes constitutes acceptance of said changes.


Our online e-commerce platform is hosted by WIX they allows us to sell our goods and services to you.


1.1 “Buyer” is the individual or organisation who purchases or agrees to purchase the Goods from the Seller;

1.2 “Consumer” shall have the meaning ascribed in section 2 of the Consumer Rights Act 2015;

1.3 “Contract” is the contract agreement between the Buyer and the Seller for the sale and purchase of Goods incorporating these Terms and Conditions;

1.4 “Goods” are the articles (including any digital content) that the Buyer agrees to purchase from the Seller;

1.5 “Seller” means Pippy & Co. that owns and operates www.pippyandco.com

1.6 “Terms and Conditions” are the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;

1.7 “Website” means www.pippyandco.com


2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2 Our Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall take precedence over any other documentation or communication from the Buyer.

2.3 Signed for and acceptance of delivery of the Goods shall be used as conclusive evidence of the Buyer’s acceptance to these Terms and Conditions.

2.4 Any alterations made to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be irrelevant unless agreed in writing by Pippy & Co.

2.5 Any complaints should be addressed to the Seller’s address stated in clause 1.5.


3.1 All orders of Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to wait until the Goods are available from stock or cancel the order and receive a full refund within 14 days.

3.3 The buyer will be charged at the time the order or pre-order is placed.

3.4 All pre-orders are handled by WIX, our third party payment processing partner.

3.5 Once your pre-order is placed, you are expressly agreeing to these Terms and Conditions, as well as our Privacy Policy.

3.6 Prices do not include duties, taxes and other governmental charges. The buyer is solely responsible for any additional charges that may be incurred.



4.1 The price of the Goods shall be that specified on the Website and pricing is inclusive of VAT.

4.2 The total purchase price, including VAT, delivery and other charges, if any, will be displayed in the Buyer’s shopping basket prior to confirming the order.

4.3 After the order is placed the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.

4.4 Payment of the price plus VAT and delivery charges must be made in full before the Goods are dispatched for delivery.

4.5 In the case of Consumer sales, full payment of the price (plus VAT) and delivery charges must be made prior to dispatching the Goods.
4.6 By providing a payment card, you represent and warrant that you are authorised to use the card and that you authorise WIX—our third party payment processor—to charge said card for the total amount of your order (including all applicable taxes and other charges).

4.7 If the payment information suppled is rejected or the Seller otherwise process your transaction, your order may be cancelled, suspended, or delayed. It is the Buyers responsibility to resolve any payment problems Pippy & Co. encounters while processing your order. If you wish to alter, amend, or change your payment information, you can do so at any time by logging into your personal account, and updating your payment information.


5.1 All products offered on the Seller's site are subject to availability

5.2 The Seller reserves the right to impose quantity limits on any order, to reject all or part of an order and to discontinue offering certain products without prior notice.

5.3 Prices of Goods are subject to change at any time, however said changes will not affect any order(s) the Buyer has already placed.


6.1 The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

6.2 The Seller reserves the right to withdraw any Goods from the Website at any time.

6.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.


7.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase said Goods.

7.2 If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.



7.1 Goods delivered within the UK are aimed to be delivered within 2-5 working days of acceptance of order but in any event, within 30 days after the Contract is entered into.

7.2 Goods delivered outside the UK will normally be delivered within 5-7 working days of acceptance of order but in any event, within 30 days after the Contract is entered into.

7.3 Where a specific delivery date has been agreed, and in the event this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

7.4 Delivery of Goods shall be delivered to the address specified by the Buyer in the order and the Buyer shall make all necessary arrangements to take delivery of the Goods whenever they are tendered for delivery. The Seller is under a legal obligation to supply Goods in conformity with the Contract.

7.5 Risk in the Goods shall pass to the Buyer when they are in the physical possession of the Buyer.

7.6 Title in the Goods shall not pass to the Buyer until payment has been made in full. The Seller and Freight Company will be responsible for any loss or damages caused to Goods in transit. 

7.7 Prices of Goods on the Website do not include shipping costs. The Seller's delivery charges and methods can be selected prior to making payment at the end of the transaction.
7.8 The Goods available on the Website have been designed and marketed for use by residents of the United Kingdom. All safety warnings, information, instructions, packaging, in-box materials, mobile apps, and support services are provided only in English. The Buyer is responsible for complying with all applicable laws and regulations of the country for which the product is destined. The Seller is not liable or responsible if any such law is broken by the Buyer.


8.1 The Buyer shall return the Goods to Pippy &Co. (address available on Website) without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract. The deadline is met if the Buyer returns the goods before the 14 day period has expired.
8.2 If the Buyer is not 100% satisfied with the purchase, the Goods can be returned for a refund, or exchange.

8.3 Any Goods returned must be in new condition, with original tags and packaging to be eligible for a refund or exchange. The Seller reserves the right to determine whether a returned product is in a sellable condition.

8.4 The Seller will return/refund the full amount paid excluding any shipping or additional costs incurred at the point of sale. 

8.5 The Buyer is responsible for all return shipping charges and any damages that may occur prior to returning or in transit. 


The Buyer, if a Consumer, has the right to cancel the Contract within 14 days without providing reason. The conditions, time limits and procedures for exercising the Buyer’s right to cancel are laid out in the Schedule to these Terms and Conditions together with a cancellation form, in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.


10.1 By purchasing Goods from the Website, The Buyer agrees and understands that the Seller may store, share, process and use data collected from an order form or phone/fax/email order for the purposes of processing the order. 

10.2 The Seller will not share data with any third party organisation.

10.3 The Buyer has the right to Opt-Out of any marketing material that is provided by the Seller.


11.1 All Goods (including digital content) supplied by the Seller must be as described, fit for purpose and of satisfactory quality.

11.2 Any Goods that don't reach said standards, the Buyer is entitled to a repair or a replacement. If the fault cannot be fixed within a reasonable time, or without causing the Buyer significant inconvenience, the Buyer is entitled to a full or partial refund.


12.1 The Seller shall not be responsible for:

12.1.1 losses that were not caused by any breach on the part of the Seller; or

12.1.2 any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); or

12.1.3 any indirect or consequential losses that were not foreseeable to both the Buyer and the Seller.

12.2 The Seller shall not be held responsible for any delay or failure to comply with its obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond its reasonable control. This condition does not affect the Buyer’s legal right to have Goods sent within a reasonable time or to receive a refund if Goods ordered cannot be supplied within a reasonable time owing to a cause beyond the Seller’s reasonable control.

12.3 Nothing in these Terms and Conditions limits or excludes the Seller’s responsibility for fraudulent representations made by it or for death or personal injury caused by the Seller’s negligence or wilful misconduct.


The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts from God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such arrangement shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed that the invalid illegal or unenforceable provision be removed.


These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.



1. The Buyer has the right to cancel this contract within 14 days without providing reason, please note that we ship orders within 1-2 working days according to our shipping policy, therefore the Buyer will be required to follow the Seller's refund policy.

2. The cancellation period will expire 14 days from the day:

2.1.1 of the conclusion of the contract, in the case of a service contract or a contract for the supply of digital content which is not supplied on a tangible medium;

2.1.2 on which the Buyer acquires, or a third party other than the carrier and indicated by the Buyer acquires, physical possession of the goods, in the case of a sales contract;

2.1.3 on which the Buyer, or a third party other than the carrier and indicated by the Buyer acquires, physical possession of the last good, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;

2.1.4 on which the Consumer, or a third party other than the carrier and indicated by the Consumer acquires, physical possession of the last lot or piece, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces;

2.1.5 on which the Buyer, or a third party other than the carrier and indicated by the Buyer acquires, physical possession of the first good, in the case of a contract for regular delivery of goods during a defined period of time.

3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

4. To meet the cancellation deadline, it is sufficient for the Buyer to send their communication concerning their exercise of the right to cancel before the cancellation period has expired.


5. If the Buyer cancels this contract, the Seller will reimburse all payments received from the Buyer, including the costs of delivery (except for the costs arising if a type of delivery was selected other than the least expensive type of standard delivery offered by the Seller).

6. The Seller is entitles to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling from the Buyer.

7. The Seller will make the reimbursement without undue delay, and not later than:

7.1.1 14 days after the day Goods are receive back and processed accordingly,

7.1.2 or (if earlier) 14 days after evidence is provided that Goods have been sent back,

7.1.3 or if no goods were supplied, 14 days after the day on which the Seller is informed about the decision to cancel this contract.

8. The Seller will make the reimbursement using the same means of payment used for the initial purchase unless expressly agreed otherwise; in any event, the Buyer will not incur any fees as a result of reimbursement except for postage costs.

9. In the event of cancellation the Seller may withhold reimbursement until the Goods have been received back.


The Seller reserves all rights permitted under these Terms and Conditions as well as under the provisions of any applicable law. No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall hinder its rights to do so in the future.

You can review the most current version of the Terms of Service at any time at this page.

Pippy & Co. reserves the right at our sole discretion, to update, change or replace any part of these Terms by updating and changing the Website. It is the responsibility of the Buyer to check the website for any changes. Continued use of or access to the Website following any changes to these Terms constitutes acceptance of said changes.

Should you have any questions regarding our T's & C's please feel free to contact us at hello@pippyandco.com


22 Gannel Rock Close 

Newquay, Cornwall 

TR7 2FL 

© 2021 by Pippy & Co. 

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